“Make a Customer Not a Sale” – Katherine Barchetti

Truly, the journey of a thousand miles begins with a single step.
Blowplast Limited has made a big milestone since it started in the year 1996. This would not have been achieved without the effort of the sales department working as a team with other departments and support from the management.
Our sales department is made up of three value streams; Edible Oil, Lubricants and Miscellaneous. The miscellaneous stream is divided in different categories; cosmetics, home care, agro chemical, pharmaceutical, food and beverages.

At Blowplast the customer is the most important person. Sales, is not only about how much you sell but is more of the depth of relationship you share with your customer. What differentiates us with the rest is the enthusiasm we have to sell, as a Sales person without enthusiasm is a clerk. The following are our core practices as a sales representative at Blowplast:

1. Customer Relationship

Customer relationship is utmost important to us as they are our key stakeholders. To build our customer relationship we ensure that our communication is clear and honest; respond to all customer emails and phone calls in a timely manner; keep customers informed of any adverse scenario’s and situations; always under promise and over deliver; finally appreciating all our customers for their valuable business.

2. Awareness and Planning

As a Sales team we are always on our toes trying to be ahead of the customer with market knowledge in regards to the supply and demand flow. One thing we are proud of is our proactive nature. This helps us supply our customers with goods in time and not be in a situation where we are reacting to the customers demand. All this requires enthusiasm to be able to do it regularly with lapsing which ensures us in achieving more than 90% of our sales target.

In essence all this is possible because we love what we do. If you love what you do you will always succeed as you will make the smallest of efforts which will make the biggest of differences.

Mahatma Gandhi once said, “A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is a part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us the opportunity to do so.”

Written by

Fedinard Orwaru & Harsheel Bhatt, Sales Representatives