On the 12th of November 2021, led by our Group MD Mr. Sanjay Brahmbhatt, we officially launched our Customer Care Department and its operative slogan “The Ultimate Leader in Customers’ Delight”.
Client experience champions being one of our Brand Promise pillars, the slogan will help drive our customer satisfaction through excellent service and solidify profitable relationships.
In the past, buying and selling of products was largely a transactional affair driven mainly by price and quality. Whilst these remain critical metrics today, the customer’s perception of their overall interactions with a company (at every touch point) is now a crucial factor. Naturally, this perception is largely influenced by the customer’s conscious or unconscious comparison between experiences and expectations. Companies such as Apple, Google, and Amazon are good examples of business models that have been founded on an understanding of what their customers want and finding a great way to deliver it in a wonderful ‘experience’ that makes people feel happy.
The benchmark for customer satisfaction has also changed significantly. Customers are now more aware of their choices or take deliberate efforts to solicit affirmative opinions before making commitments.
Because of this, Blowplast team deliberated and affirmed an action plan to be “The Ultimate Leaders in Customers’ Delight” in the industry. We focused on four pillars: Price, Service, Quality and After Sales Service to ensure our customers have the best experience at every business touch point. In line with that, a new baby was born, “The Customer Care Department”; whose purpose is not only to warrant that our customers receive the best of service and products, but to also make certain that Blowplast business processes are efficient.
Guaranteeing that our team is dedicated to giving the best service and delivering top quality products is our goal. Building on that culture will drive Blowplast to being
“The Ultimate leader in Customer’s Delight”.